Refund Policy

1. Overview

StudyHours wants every session to be worth your time. If something goes wrong, we'll make it right where we can. Our goal is to ensure a fair and transparent billing experience for both students and tutors. If you have questions about your charges, please contact us at [email protected].

2. Session Cancellations

• Cancelled more than 24 hours before the session: Full session credit is returned to your account automatically.
• Cancelled less than 24 hours before the session: The session is charged at the full rate to compensate the tutor's reserved time.
• No-shows: If a student fails to join a session without prior cancellation, the session is charged at the full rate.
• Tutor Cancellations: If the tutor cancels or does not show up, the full session credit is returned to your account balance automatically. No action is required from the student.

3. Technical Issues

If a session could not take place due to a platform issue on our side, you are eligible for a full credit or a free reschedule.

• To claim a credit for technical issues, contact [email protected] within 48 hours of the affected session.
• Please include a brief description of the issue encountered.

4. Credit Packs

Paid tutoring is sold as a pack of session hours (credits), not a calendar subscription that renews every month. Your plan stays active while unused hours remain on the account. When the hours are used up, booking stops until you purchase another pack. We do not auto-renew a pack unless you choose to buy again.

• How hours are used: Each completed session deducts its length from your balance (for example a 60-minute lesson uses 60 minutes).
• Adding hours: A new purchase adds a fresh pack. Contact us if you want unused hours from a previous pack combined with a new one.
• Stopping: You can stop booking at any time. There is no separate “cancel before the next billing date” step, because there is no automatic monthly charge.

5. Unused Credits

Unused hours stay on the account for booking until they are used. If hours are still unused after six months from the date they were granted, they lapse. Refunds of unused hours are reviewed case by case.

• Submit refund requests to [email protected] within 60 days of purchase.
• Approved refunds of unused hours are typically pro-rated for time already taken.

6. How Refunds Are Processed

Approved refunds are returned via the original payment method.

• Refunds typically appear in your account within 7–10 business days.
• We do not issue cash refunds or refunds via check.